STRAIGHT TO THE POINT
CRIMINALS accessed my Amazon account last August and ordered a watch for almost £400. My credit card provider recalled the money but Amazon is now chasing me for the money and has blocked my account until I repay it.
D. C., by email.
AmAzon unfroze your account the same day I flagged your complaint. It refused to explain to me what had gone wrong but said it had ‘put things right’. You told me the retailer had finally apologised and offered you £100 credit and a hamper as a goodwill gesture. CATALOGUE retailer Easylife is refusing to refund me for a security light which stopped working after a day. It says the light needed to be returned within two weeks but I was out of the country.
A. A., St Albans, Hertfordshire.
I remInded easylife that under consumer law, customers are entitled to an automatic refund if they return faulty goods within 30 days.
You then have a further six months to demand a repair or replacement — or a refund if this is not possible. easylife has now agreed to refund you £9.99 for the light and an extra £20 for its removal. HMRC has fined me £2,500 for filing my tax returns late for the past six years. I told the taxman I was not self-employed during this period but HMRC says it has no record of this.
R. N., by email.
A 2018 rule change means company directors must file tax returns. You didn’t know this and didn’t receive HmrC’s letters because it didn’t have your correct address. HmrC has now asked you to complete tax returns for the years you were company director and cancelled the penalties. You will also receive a £1,000 rebate for overpaid tax. BACK in 2000, I took out a mortgage with Cheltenham & Gloucester. In August I wrote to Lloyds, which has taken over its mortgage book, to see if I had been sold PPI. I enclosed all relevant documents but have yet to receive a response.
B. H., Christchurch, Dorset.
LLoYds says you wouldn’t have been eligible for PPI because you were 62 when you took out the mortgage and the age limit was 60. It did write to you, but it sounds as if this response was lost in the post.