STRAIGHT TO THE POINT

RECENTLY I received a new Barclaycard for my late husband, despite providing the bank with his death certificate in September 2018. I find this totally insensitive and very upsetting.

J. S., Woolavington, Somerset. whILe your husband’s accounts were closed in 2018, he was still named as an authorised user on your account, which is why a new card was sent out recently. Barclaycard has sent you a bouquet of flowers as an apology. It is also taking steps to ensure this doesn’t happen to others. FOR the past three weeks, NatWest has been unable to sort out a glitch with an online application for a Bounce Back Loan. It won’t accept my signature.

P. B-H., via email. nATweST denies there was a technical issue. You completed the form again and, despite it still not accepting your signature, your application has now been accepted. I ORDERED five knitting patterns from LoveCrafts, totalling £17.57. But I did not realise four had to be printed at home. I do not have a printer and LoveCrafts said it could not send me paper copies.

P. H., West Lothian.

BY The time I contacted LoveCrafts, it had already agreed to refund you for the patterns you did not want as a gesture of goodwill. WHEN my 94-year-old mother tried to use her John Lewis credit card to purchase some furniture from the store, the transaction was declined. It turns out that her card had been cancelled after she hadn’t used it for a while. She never received a letter notifying her of this.

P. L., Norfolk.

A John Lewis spokesman says your mother should have received a letter informing her that her account would be closed if she did not use the card by a specified date.

After learning the letter was not received, your mother’s account was reopened and she was offered a goodwill gesture.