YOU HAVE YOUR SAY
HOW DELIVERIES BECAME A FIRST-CLASS FARCE Money Mail, June 17
EVERY week, Money Mail receives hundreds of your letters and emails about our stories. Here are some from our investigation into how deliveries are being delayed and parcels damaged and stolen during lockdown:
THE delivery driver took a photograph of a package with £50 worth of meat inside which he’d left on the doorstep. Unfortunately, it was not my doorstep.
J. F., Teignmouth, Devon. I WAS told a parcel would be delivered to my door between 12pm and 2pm. The next day an email said it had been delivered at 11am. But nobody had rung the bell to alert me it was there.
M. C., via email. MY DAUGHTER’S purchase from an online retailer went missing, and the courier admitted it had lost it. She is still waiting for her refund three months later.
S. D., via email. TWO local shops have started doing deliveries and they’ve been amazing. Everything is packed perfectly and arrives within 24 hours. A lifesaver in a rural area.
L. R., Plymouth, Devon. MY WIFE and I are shielding and we have used home deliveries for everything. I have been very impressed with all the delivery personnel. They are polite, punctual and keep their distance.
R. H., Newbury, Berkshire. PRIVATE delivery companies pay drivers peanuts. It’s not really their fault that they are adopting ditch-and-run tactics, as that is probably what brings them the most money. They should be paid proper wages.
D. L., London. I WORK for a courier company and we are in a catch-22 situation. If we leave something in a secluded spot, the customer complains; but if we don’t, the customer will ask why we didn’t deliver it.
B. S., Durham. ÷ WE LOVE hearing from our loyal readers, so ask that during this challenging time you write to us by email where possible, as we will not pick up letters sent to our postal address as regularly as usual. You can write to: asktony@
dailymail.co.uk or, if you prefer, Ask Tony, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT — please include your daytime phone number, postal address and a separate note addressed to the offending organisation giving them permission to talk to Tony Hazell. We regret we cannot reply to individual letters. Please do not send original documents as we cannot take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.