READERS’ LETTERS SPECIAL
I BELONG to a group of line dancers and we are fighting for a £478 refund from IOW Tours. The company is refusing to give us cash and has given out credit notes instead.
P.F., via email. MY HUSBAND has been trying to cancel his contract with Virgin Media for months now. Each time he rings up, he gets told he may have to wait for up to 35 minutes and then has to listen to music which drives him up the wall.
C.C., Birmingham. I SPENT £74 on make-up which I ordered from Debenhams online. I’ve sent seven emails, but the products — which were meant to arrive in July — have still not materialised.
J.B., via email. MY HUSBAND left his keys in a check-in tray at the airport by mistake. An employee there eventually told me they had been traced and gave me a telephone number to ring. I’ve spent hours trying it, but nobody answers.
V.P., Bristol. OUR Princess Cruises trip was cancelled in May and we are still waiting for our deposit back. I appreciate this whole situation is unprecedented, but a 22-week wait is just unacceptable.
C.L., Ipswich. I HAVE been waiting for six months for a refund for £34.99 for a printer I bought from Currys. In that time I’ve made ten phone calls, but nobody ever picks up. I am a pensioner and this was for a printer I returned by Royal Mail.
J.V., Lincolnshire. PAYPAL is terrible at the moment. I’ve been trying to contact it for weeks and it just takes you through a loop of recorded questions. It says it is short of staff, but there are plenty of people looking for work.
K.S., via email. I’D LIKE to nominate GreenThumb, a lawn treatment company, for having shoddy customer service. I have emailed its head office in North Wales on multiple occasions but I don’t seem to be getting anywhere.
D.W., via email. MY HUSBAND and I have been trying get a £2,205 refund from Cruise & Maritime Voyages. We’ve been using the ABTA scheme, but because we are IT illiterates, we’ve been doing it by post. They have every single document we have, but we seem to be getting nowhere.
S.T., Whitstable. I HAVE been trying to input new bank details into my National Savings & Investment (NS&I) account for weeks, but as my password has expired I keep being directed to ring a number. I recently waited for 40 minutes on hold, without success.
R.W., Lincolnshire.