STRAIGHT TO THE POINT

FOR 13 years I’ve called Santander to renew fixed savings bonds, but this time the bank said it couldn’t help me over the phone. I don’t want to go into a branch because I have serious medical conditions, and I’m not online.

P. P., Lowestoft, Suffolk.

A SANTANDER spokesman says you were given the wrong information and that someone can help you over the phone. The bank has paid you £50 as an apology.

IN EARLY March I switched to my wife’s current account provider, Nationwide, to take advantage of its Recommend A Friend bonus. We were supposed to receive £100 each, but I was told I didn’t qualify.

R. R., Surrey.

NATIONWIDE says you failed to complete the second part of the process within the 90-day timeframe, despite being sent several reminders. You wanted an in- branch appointment to get help, but this was cancelled due to the pandemic. The building society has now agreed to honour the offer and has paid you both the money. MY PARTNER and I live in Spain and have been trying to transfer money from our Barclays accounts to ones we hold in Spain with little luck. Barclays keeps telling us to use the mobile app, but it does not work on a Spanish phone.

J. R., by email.

BARCLAYS has now helped you to transfer your funds. It has advised you to use online banking on a computer to make international payments in future. I ORDERED a personalised apron from a seller listed on the website Not On The High Street on August 11. It should have been delivered before September 14 in time for my son’s birthday, but still had not arrived three weeks later. The seller won’t reply to my messages, and I think they should be removed from the platform.

P. R., by email.

NOT On The High street says it is aware of this case and has apologised for the frustration and disappointment caused. You have been refunded and the website is in touch with the business in order to find out what went wrong and prevent it from happening again.