STRAIGHT TO THE POINT

EVERY time I try to pay for a Just Eat takeaway order with a debit or credit card, my payment fails. My Barclaycard was compromised in March 2020, but I have not used it on the app since. Why won’t Just Eat let me order a pizza with another card?

J. M., Hackney, London. JUST eat blocked your card payments, but now says this was a mistake and has corrected it. It’s also given you £25 credit on the app. MY MOTHER passed away in August last year. I sent the electricity meter reading to her provider, Bulb, and was told I would be paid more than £100 which was owed in credit.

But I have yet to receive anything other than two emails asking how well I think the firm did when it came to handling my request.

R. T., via email. BUlB has apologised and admitted it didn’t handle this well. It says it owed £131 in credit on your late mother’s account, but has doubled this by way of an apology. It has also paid back an extra £60 because of the delay. I ORDERED a Samsung fitness watch through a student website. It was meant to come with a free gift of Galaxy Buds Live wireless earphones, but these failed to arrive and I’ve been chasing Samsung since February.

L. O., via email. SaMSUNG says the buds were not correctly added to your basket, voiding the promotion, but admits you did not receive the best customer service. It has now given you a replacement code so you can get the buds. MY HUSBAND bought me a £70 mobile phone from Carphone Warehouse in March last year, but the charging cradle didn’t work and I wasn’t happy with it. The store he visited closed permanently a week later, so I wrote to the retailer to request a refund. It has ignored all of my letters.

L. H., Salisbury, Wilts. carpHoNe Warehouse apologised for the delay in resolving this. It has refunded you and given you £20 as a goodwill gesture.