STRAIGHT TO THE POINT

I HAD medical tests done at The Doctor’s Laboratory in October, ahead of potential fertility treatment, and was promised an itemised bill. We have since received an invoice for £706 but no breakdown. I have also been billed for a test I did not have.

M. J., via email. THE Doctor’s Laboratory says there had been an administrative oversight and promised to send an itemised invoice immediately. You did not receive it. I made repeated requests and the firm insisted it had been sent. I have not heard back from you and feel you have now given up. ROBERT DYAS is refusing to refund me for telephones I ordered from the retailer in September. I paid £119.99 for the handsets but, when I used them, I could hardly hear the person I was talking to. Robert Dyas insists I have not paid for the order, but my account shows I have.

B. R., Abergavenny, Monmouthshire. Customer service has clearly fallen short of expectations and robert Dyas accepts this. The retailer has apologised and refunded you in full, adding £ 50 as a goodwill gesture. I ORDERED six cupcakes from Only Eggless for a friend as an Easter gift, but they never arrived. I’ve called the cake store in Wembley, North West London, five times to ask for my £20 refund, but I’m still waiting for my money.

M. L., Essex. THE cake company authorised your refund within hours of me getting in contact and you should receive your money within the next two weeks. TV LICENSING keeps sending letters threatening me with visits from enforcement officers and prosecution. But I renewed my licence in July by cheque and have pointed this out several times.

R. M., Shropshire. TV Licensing insists it has no record of your payment. It has contacted you to ask for more information to trace it.