YOU HAVE YOUR SAY

EVERY week Money Mail receives hundreds of your letters and emails about our stories. Here are some about in response to our article by an expert in how to complain.

HOW TO MAKE FIRMS ACTUALLY LISTEN TO YOUR COMPLAINT — BY AN EX-CURRY’S MANAGER

Money Mail, December 15 NEVER complain by phone, always write an email or a letter. That way there is a tangible record to take to a small claims court if necessary. Why waste your time on hold trying to speak to someone in a call centre?

R. A., London. A CLIENT who worked at a large electric retailer told me never to buy the extended warranty. If something is going to go wrong, it will do so in the first year. If it doesn’t, the appliance should have a normal lifespan.

J. S., Neath, Wales. MY WIFE and I are very similar to the gentleman in your article; we used to just accept things. But then we decided to stop companies get away with letting us down. We are actually on firstname terms with our local trading standards office.

T. H., Edinburgh. I ALWAYS ask for the name of the person I’m speaking to when I ring a call centre to complain. I then tell them I will be initiating proceedings through the small claims court. My complaints are usually settled within hours.

B. O., Wales.

■ WE LOVE hearing from our readers, so ask that in this challenging time you email us if possible, as we will not pick up letters sent by post as often as usual. You can write to: asktony@dailymail.co.uk or, if you prefer, Ask Tony, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT — please include a daytime phone number, postal address and a separate note to the offending organisation giving them permission to talk to Tony Hazell. We regret we cannot reply to individual letters. Do not send original documents as we cannot

take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.