STRAIGHT TO THE POINT

MY 90- year- old mother- in- law was charged £25 to be moved on to Virgin Media’s new digital phone line system. How can this be right?

A. M., Gosport, Hampshire. A VIRGIN spokesman apologises and says your mother-in-law was given inaccurate information as no one has to pay to move to a digital landline. The charge has been refunded, plus £50 as a goodwill gesture. AFTER taking out an equity release loan in July last year, I wrote to the Department for Work and Pensions (DWP) to cancel my pension credit payments. Despite chasing its customer service team multiple times, they have not been stopped.

G. M., Newbury, Berks.

THE DWP has written to you to apologise for the delay and has cancelled your pension credit. You will not have to pay any of the extra payments back.

WE WERE due to go to New York in April but had to cancel after catching Covid. We made a £4,500 claim to our insurer Breeze, underwritten by AXA, and were told the money would be in our account in three to five days. It has now been more than 40 days and we still haven’t received it.

A. S., Sutton. ALTHOUGH the claim was processed, the money was not transferred due to an administrative error. The payment has now been made and you have been offered £300 in compensation on top.

MY WIFE and I had a smart meter installed by SSE earlier this year. We were told if we booked it by March 21, we would get £50 off our bill but the reduction was never made. We’ve tried to chase but can’t get through.

B. H., Isle of Wight. AN SSE spokesman apologises for the delay, which was down to ‘a shortfall in service’. It has credited the missing £50 to your account.