STRAIGHT TO THE POINT

I OPENED a two-year fixed-rate bond online with Virgin Money in March. In June, I discovered the first three months of interest had been reinvested in the bond rather than paid into a nominated account as requested.

Virgin says the cash is locked away until the bond matures in 2024 — but I need the interest now to pay my bills.

C. L., by email.

VIRGIN Money says interest is automatically reinvested. customers who want to direct it into another account must add their nominated bank details.

The bank has now agreed to pay out your missing money and has asked you to get in touch if you have incurred any late fees as a result of the delay. You will also receive £150 as an apology for the mix-up.

I BOOKED a one-night stay at Marco Pierre White’s hotel, the Rudloe Arms, near Bath, for June 3 for myself, my daughter and her boyfriend. I was charged £332.53 on checkout, but later discovered that booking.com had already taken payment on booking.

I’ve lost count of the number of emails and calls I’ve made, but I still haven’t received a refund.

C. P., Birmingham. YOUR refund has now been processed and should be with you shortly. A booking.com spokesman apologises for the delay.

I ARRANGED a telephone appointment with a Barclays mortgage adviser after receiving an agreement in principle for a 3.54 pc deal. But the market was thrown into turmoil the following week and the bank called to cancel. Now the best deal I can get is 3.8 pc.

C. W., by email.

BARCLAYS says the adviser could have done more to help you and it has agreed to honour the 3.54 pc deal as a gesture of goodwill.