STRAIGHT TO THE POINT

I HAD a 30-day SIM-only contract with Talkmobile. I let the company know I was ending it before 30 days and cancelled my direct debit. But more than a year later I was refused credit. It turns out Talkmobile added a default to my credit score for £8.

M. T., Stamford, Lincs.

VODAFONE, partner of Talkmobile, says contact was made with you in line with its normal process to remind you of any outstanding payment — in this case £8. But it has removed the default and late payment markers due to the small amount owed.

IN June I booked three return flights to Toronto with The Flights Guru. But one person in our party fell ill, so I cancelled her ticket. The Flights Guru said I had a £76 refund to come for air passenger duty but I still haven’t received it.

D. S., Halifax, Yorks.

THE Flights Guru apologises for any inconvenience caused by the delay. It stemmed from a customer service agent leaving the organisation so the refund request was not processed. You have now been refunded £76 and have been offered a £50 credit voucher as a gesture of goodwill.

I USE a Garmin sat nav system and I also bought a lifelong route update for it. This programme prompts me to update the maps when needed, but last year one update wiped out all my UK maps. Garmin said I couldn’t re-install the wiped information as my device was old.

R. K., via email.

GARMIN has sent you a secure digital (SD) card — a type of memory card used in devices such as cameras — so that you can upload the mapping manually at no extra cost. It will talk you through the installation should you need it.