STRAIGHT TO THE POINT

I HANDLE a company’s administration accounts and instructed HSBC to transfer £2,000 from a deposit account to a current account — but it did the reverse. This put us in debit and a cheque was returned unpaid, incurring a £15 fee. I’ve been offered £100 in compensation but I don’t think this is enough.

E. K., Buckinghamshire. HSBC says it is sorry for its mistake. You’ve been given £100 compensation, which it believes to be appropriate, and refunded £15. I HAVE held a John Lewis Partnership card for many years, but was asked to reapply when the provider was switched to NewDay. I’ve reapplied multiple times, but my application is always rejected. M. B., via email.

NEWDAY apologises for the difficulties you experienced when reapplying for your Partnership card.

It has spoken to you to resolve the matter and has found an alternative way to verify your income. Your account has now been opened and you have been offered £100 as a gesture of goodwill.

WHEN my son was young, I invested in a Child Trust Fund with money I received

from the Government. He is now 18 years old but we have not been able to withdraw the cash from his account.

D. K., via email. YOUR bank has been in touch and your son should now have received his £3,350.

I STAYED in a London hotel for three nights for £684 but the room was 28 degrees. Staff told me that the airconditioning was broken across the hotel. I’ve not been refunded as customer services say the hotel wasn’t advertised as having air-conditioning. R. D., via email.

YOU have been given a £219 goodwill gesture for one night of your stay as you were misinformed by staff — the hotel does not have air-conditioning.