£3,400 dining table didn’t turn up

Mum Danielle Williams, 32, of Swindon, saved up for two years to buy her dream dining room set, but after paying out it never arrived.

I had my heart set on this dining room set and decided I’d save up the £3,400 I needed to buy it. It took me two years and I was excited to finally be able to order it.

But that soon turned to despair because my furniture never arrived.

I did everything I could to ensure the website I used was reputable. They had a UK address and contact details and I spoke to them on the phone to order my table and chairs.

Everything seemed to be legitimate, but after eight weeks nothing had arrived. I then spent a frantic few weeks trying to make contact by phone, email and via social media. I must have sent 100

emails. I got nothing back and began to panic as they seemed to disappear. Luckily, I had paid on my credit card. I always do when I make any big purchases online.

I contacted my card firm, filled out a form and gave them copies of all the correspondence about the purchase – and I got my money back.

It’s so easy to be taken in by rogue firms. I’m pretty savvy and am really careful – but I still got done.