Regrets over IT horror

The embattled boss of TSB has admitted making a “terrible decision” over its IT fiasco. Paul Pester said pressing ahead with the migration of customer data to its own computer system two weeks ago was the “one decision in my life” he would change.

The switch triggered chaos, with some customers saying they still can’t access their online

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.......................................... .......................................... .......................... ......................................... ..................... ......................................... ....................... ...................................... .......................................... .............. .......................... accounts. Pester told MPs he was giving up a possible £2million bonus that could have come his way had the switch gone to plan.

TSB has received 40,000 complaints – 10 times the normal number – due to the problem.

Pester apologised again yesterday and promised to ensure customers were not left out of pocket by the mess.

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