Make customers king, says Gadhia
The chief executive of Virgin Money has warned that banks will “get what they deserve” if they continue to put shareholders ahead of customers.
Jayne-Anne Gadhia, marking a decade since the financial crisis erupted, said: “Even today when push comes to shove, decisions tend to be made in favour of business and shareholders.
“It’s super-important to get the balance right between all stakeholders – shareholders, customers, staff and communities – and I think, if business can always do that, we can create a better society.”