Telly hell a turn-off
Know your rights when ordering by mail – whether it’s a TV cabinet or not
I ORDERED a TV cabinet from Littlewoods catalogue on May 5. While building it we found we were short of screws. On contacting Littlewoods, they said I would receive a phone call to arrange an uplift of the faulty item. A replacement unit was then ordered on May 13, which I received. I have phoned them four times to arrange this return, the last one being when they said I would receive a phone call on June 15 and the collection would be June 16. Once again, I was let down and disappointed. I have had to wait in for the two days each time they promised to phone/uplift the faulty unit. Losing patience, I emailed them twice asking assistance and was told this address was no longer in use. I’m worried about my account, as my statement now shows that I owe them for two units and I won’t be credited for the faulty one until it has been uplifted. Also, if out of date for returning, I will have to pay an extra £15 through no fault of my own. I am age 71 and suffer from anxiety and depression. This is not helping me at all.
IT’S obvious this situation has caused you a lot of worry, not least because you thought you might end up out of pocket until it
Financial worries or just looking for better value for money? Consumer champion Fergus Muirhead can help
was all resolved, partly because of the late return charge you thought you might have to pay if the faulty unit was not collected in time.
But I would imagine that the larger part of your worry was the fact that you ended up being charged for two units, one faulty and then the replacement that was sent when you reported the fault.
Your statement shouldn’t have shown two different charges, and I think that Littlewoods’ administration team should look at the way they account for these things. It should have been clear that the replacement wasn’t to be charged since you had already paid for the original and that was damaged.
Also you had to spend a lot of time at home waiting for delivery drivers who