Health advice on offer as your loved ones get older
STAFF from a Boots store gave people with dementia and their families a special experience with a unique hospital pamper day.
Julie Redfern, store manager, and beauty adviser Ellie Holland spent the afternoon with dementia patients at a hospital, where they gave the patients treatments, including hand massages and nail painting, as well as the chance to sample fragrances and aftershaves.
Julie, 55, said she had wanted to do something to help people living with dementia after meeting so many patients and carers in store and being moved by the difficulties they face.
She said she was “overwhelmed” at how the use of smells helped bring back memories and put a smile on patients’ faces.
“It’s something I feel really passionate about,” she said. “As a pharmacy, we get to see the difficulties dementia causes, particularly to family members, who often get forgotten about.
“I encourage my staff to take time to have a conversation with them.” Of the hospital experience, she added: “We took in fragrances and aftershaves. It was really emotional to see how it brought memories back.
“It’s made me more determined to make those coming into the store, who are affected, know we care.” Boots is a supporter of Alzheimer’s Society’s Dementia Friends initiative, which aims to change the nation’s attitude towards the condition, by encouraging people to become a Dementia Friend.
Being a Dementia Friend simply means learning more about the condition and turning your understanding into action. From being more patient in a shop queue to campaigning for change, every action counts.
As part of Boots’ commitment, as many colleagues as possible are encouraged to join the Dementia Friends initiative.
It is already having positive results, with staff all over the country doing little things that can make a huge difference.
A Boots spokesperson talked of one example, saying: “A member of staff on her way to the car park saw an elderly lady looking extremely confused. She was in a lot of distress.
“This lady glanced at her Dementia Friend badge. This instantly put the lady at ease and she calmed down and explained that she had dementia and couldn’t remember where she had parked her car.
“The Boots colleague was then able to help her find her car.”