Daily Record

Everything is up in the air..

(WELL, EVERYTHING EXCEPT RYANAIR'S PLANES)

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FURIOUS customers continued to vent their anger at crisis airline Ryanair yesterday.

It was announced on Wednesday that another 18,000 flights were being cancelled, affecting 400,000 passengers across the UK.

The move threw travel plans into chaos, with holidays ruined, family trips axed and important meetings put in doubt.

Passengers who had booked weekends away, business trips and journeys to sports events were left scrambling around looking for alternativ­e flights.

Customers lashed out at Ryanair on social media – and for some people, the cancellati­ons had far-reaching consequenc­es.

Natalia P wrote: “Ryanair, you suck. Now you’re toying with my wedding guests’ flights. Do one.”

BeckyG wrote: “So annoyed with Ryanair cancelling my flight to Glasgow on Boxing Day to see my family.”

Donna Coleman said: “Cancelled flights email from Ryanair received. Christmas mini break to Edinburgh ruined.”

A lorry driver told the Record how a trip down south for his grandson’s birthday had been wrecked.

Nine Celtic fans heading to France for their team’s Champions League group stage clash with Paris St Germain in November were also hit.

And a marketing consultant returning to her native Scotland for her birthday faces the prospect of being stranded because Ryanair have axed her return flight.

The latest cancellati­ons are grounding 25 of Ryanair’s 400 aircraft from November until next March.

Popular routes out of Scotland to Las Palmas in Gran Canaria, Hamburg, Germany, and Szczecin, Poland, have been hit. And all Glasgow and Edinburgh flights to London Stansted will be suspended.

The airline had already cancelled up to 50 flights a day through to the end of October, also affecting 400,000 passengers.

Ryanair blamed a bungle over pilots’ holiday leave rosters.

Yesterday, First Minister Nicola Sturgeon said the Scottish Government were writing to the Irish airline about the “deeply regrettabl­e”cancellati­ons.

Sturgeon told MSPs: “I have serious concerns about the decisions taken by Ryanair.

“These will cause disruption to many passengers travelling to and from Scotland to London and to other destinatio­ns across Europe.”

The Civil Aviation Authority yesterday threatened to take legal action against Ryanair for “persistent­ly misleading” passengers by claiming they did not have to re-route them on other airlines.

Sturgeon added: “We fully support the CAA’s launch of enforcemen­t action because it’s vital at time of disruption that airlines provide full and accurate informatio­n to passengers about their rights.”

CAA chief executive Andrew Haines said: “Ryanair are not making it clear to people their entitlemen­t,

“We are furious they are not complying with the law and they are not giving customers what they are entitled to.”

The CAA also accused the airline of not providing details about their obligation­s to refund additional expenses incurred by passengers as a result of cancellati­ons, including for meals, hotels and transfer costs.

Haines said airline passengers are “well protected by the law”.

He went on: “They are entitled to compensati­on and if there is a cancellati­on, they are entitled to be re-routed by other airlines.”

A Ryanair spokesman said: “We will be meeting with the CAA and will comply fully with whatever requiremen­ts they ask us to.”

I have serious concerns about the decisions taken by Ryanair NICOLA STURGEON

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