BANK'S 9-POINT PLEDGE

1 We will keep 10 branches open until the end of 2018. Should any see sustainable transactional increases and viable new income, we will reconsider the closure.

2 Where we own a bank building and where there is no demand for a building, we will work with development trusts and local communities to transfer ownership to a community for free if there is a viable and deliverable three-year business case.

3 We will work with a small number of communities across Scotland to support the digital adoption of contactless terminals for RBS business customers and will seek to offer free initial contracts. We will also give free digital devices to a small number of high-use, regular branch customers affected by branch closures.

4 We will ensure we do not remove, or will replace at a suitable nearby location, the branch ATM if there is no other free-to-use ATM within 1km.

5 We will undertake a review of the opening hours of all receiving branches to ensure that, where there is reasonable demand, they are open at appropriate times.

6 We will continue to invest in our remaining branch network and look to open branches across Scotland where it is convenient for customers and where it makes viable business sense.

7 We will work with the Post Office to roll out our fraud and scams training to their franchisees.

8 We will review mobile van routes and times on a monthly basis and be open to suggestions of change.

9 We will continue to implement our strategy of providing all areas affected by closures with alternative ways to bank, including in mobile vans and through our community bankers and in post offices.