Firm to bring back shops and ditch overseas call centres
BT have engaged in a new bid to boost customer service – including returning to the high street. The telecoms giants are opening BT zones in more than 650 EE stores – 16 years after closing the last of their British Telecom branded shops. They also vowed to bring back all call centre work to the UK and Ireland by 2020. Currently, 20 per cent of their customer calls are answered abroad. The move is billed as BT’s biggest attempt yet to overhaul their customer service. Figures from industry FOOD delivery firm giving nearly Deliveroo are a potential 2000 workers Founder worth of shares. £10million the share options, Shu announced on the Will the firm float in if which will kick Deliveroo’s 15,000 But stock market. the windfall as riders won’t get delivery self-employed. Shu classed as they are will be the big other investors and the rumoured winners from market £1.5billion stock debut. A return to the high street watchdogs Ofcom in April showed BT and budget offshoot Plusnet were the second and third most complained about broadband firms – behind TalkTalk – although their EE arm had the second lowest. BT were also the most complained about pay TV and mobile providers, and were above average for the number of landline gripes.
Other initiatives announced yesterday include a new combined broadband and mobile package, allowing customers to switch between the two depending on reception.
They have also pledged to provide ultrafast broadband speeds to more homes, be first to launch 5G mobile services, and add Amazon Prime Video to their BT TV set-top box.
Marc Allera, boss of BT’s consumer Oil Royal Mail RSA RBS J Sainsbury SSE Severn Trent Serco Sports Direct Shell Sky Smith & Nephew Smiths WH 597.8 655.0 291.5 306.9 1390.0 1975.0 97.0 417.2 2747.0 1362.0 1309.5 2002.0 -11.2 -0.4 -1.8 +2.9 -9.5 +10.5 +0.3 +2.1 -25.5 -7.5 +5.5 +3.0 arm, said: “Our customers demand better connections and the best service no matter where they are.”
The investment comes a week after BT announced plans to axe 13,000 workers in other parts of their business. They are taking on hundreds of staff in their consumer arm.
The first BT shop opened in 1985 in Southend, Essex, and grew into a nationwide chain.
The last closed in early 2002 after the sale of their mobile arm, who became O2.
BT have 31 call centres around the UK. EE calls are already answered here. Euro .................................................... 1.113 Australian Dollar ........................... 1.753 Bulgarian Lev ................................ 2.077 Canadian Dollar ............................ 1.682 Croatian Kuna ................................ 7.941 Czech Koruna ............................. 27.356 Egyptian Pound ......................... 20.923 New Zealand Dollar ..................... 1.894 Polish Zloty ................................... 4.553 South African Rand ................... 16.377 Swiss Franc .................................... 1.309 Thai Baht ..................................... 40.829 Turkish Lira .................................... 5.581 UAE Dirham ..................................... 4.771 US Dollar ......................................... 1.320