I want money back after wedding chaos

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MY DAUGHTER recently got married and although the servicewith and the reception venue were beautiful, a dampener was put on the day by the poor-quality meal we were served.

There was a problem with the kitchen in the venue on the day and the food for the main meal had to be brought in from another venue, and it was cold. This, coupled with the fact that the buffet for evening guests was changed to a cold option at the last minute means that I am due a refund of some sort.

What should I do? I’M SORRY to hear that things didn’t go as well as you would have hoped for your daughter’s big day.

Weddings are something people save up a long time for and I can imagine your disappointment when this was not a perfect day.

If the food was part of a package you paid for, you are due a refund in part for that aspect of the service provided. The first question I would ask is: Did you complain at the time?

This would involve speaking to a member of management responsible at the wedding venue regarding your concerns.

If you did this and did not receive a satisfactory response, you should write to the provider of the wedding services outlining the reasons for your complaint and the action you would like them to take to rectify the issue.

The Consumer Rights Act (2015) states that the provider of any service “is obliged to take reasonable skill and care” when providing it.

In this instance, although the problems in the kitchen meant the provision of service was diminished, the company still has a responsibility to provide an adequate service with skill and care. You have the option to request a full or partial refund to be provided within seven days. If this is not met, you have the right to take the service provider to a small claims court.

Ensure that any communications made are in writing, sent signed-for delivery if posted or with read receipts if sent via email. Allow a reasonable time for the service provider to respond.

I hope you get this cleared up as quickly and easily as possible.

I RECENTLY paid for the download of software to my laptop and it didn’t work. I’m not sure if I’m covered for this because I made the transaction online. What can I do? YOU are still covered but you will have to bring it to the attention of the software provider.

The Consumer Rights Act (2015) also covers you for this and the fact this did not work through no fault of your own means you are entitled to have the software replaced or refunded.

You should write to the software provider, requesting this refund or replacement within seven days, providing as much information as possible.

Also provide details regarding where online the software was purchased.

Supplying as much information as possible will allow the seller to get to the cause of the problem and hopefully rectify the issue.

If you have any problems contacting the seller and the purchase was made on a credit card for an amount in excess of £100, you have recourse to request a refund from the credit card company under Section 75 of the Consumer Credit Act.