Hols cover

many customers don’t really know where to turn for help.

When I spoke to SAGA about Mary’s case, they offered this advice: “As with all potential claims of this type, we’d recommend policy holders contact their travel company first to discuss what options may be available to them.

“However, we recognise that Covid-19 will impact policy holders in a variety of different ways and will assist customers where possible with their claims.”

As far as cover for Covid-19 is concerned, this is one that all travellers need to be aware of since new policies won’t provide any cover.

The travel company have now been in touch with Mary a couple of times and are in the process of moving her planned holiday from August 2020 to August 2021.

They are also going to transfer the deposit towards next year’s holiday.

Mary is more than happy with the help she has had from the travel company and they have said they will be getting back to her in the next seven to 10 days confirming everything is sorted.

With that in mind, Mary will not need her internal flights with British Airways on the dates arranged but it could be that there is an option to transfer flights to a later date, to coincide with the new holiday dates.

As with the transfer of the holiday, if the flights can be cancelled, it will mean that there is no need to make a claim on the travel policy. If that is the case, Mary may be able to get a refund from there travel insurance policy, given she won’t need it this year.

If it can’t be done and the flights are cancelled, then Mary will be able to get a refund from BA. And if the flights are not cancelled, Mary will lose the flight money if she doesn’t travel – but the flights cost less than the travel insurance, so it’s swings and roundabouts.