Insurers ensure you can get through crisis
INSURANCE companies made a number of promises to customers when the country went into lockdown in recognition of the stressful and difficult time facing many households. The pledges were part of a package of support measures offered by the insurance industry which included policy extensions and donating £84million to the Covid-19 Support Fund to help those hardest hit by the crisis. In most cases, the pledges will be extended until the end of October Mark Shepherd, ABI assistant director, head of general insurance policy, said: “Insurers are committed to helping customers throughout these challenging times. If you are an office-based worker who is working from home or an employee driving to your workplace because of the pandemic, you are covered.” You do not need to contact your insurer to update your documents or extend your cover in order to benefit from the promises. If you are a pet owner, you will continue to benefit from the reassurance that being unable to access veterinary services will not invalidate a pet insurance policy and insurers will continue to be flexible on policy conditions requiring a pet to have a vaccination or health check.
If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover. This applies to all categories of NHS Volunteer Responders, including transporting patients, equipment, or other essential suppliers.
If your work is critical to the national response to Covid-19 and you need to use your own car to drive to different locations for work purposes, your cover will not be affected.
Insurers have also promised to do everything they can to continue handling claims despite the challenging circumstances.