MOANING B****
Customer left astounded by vicious and ‘unprofessional’ reaction to crit
A CUSTOMER was left eft “astounded” after she was branded a “f****** *** moaning b****” by hotel otel staff after she she wrote ote them a bad review.
Fi Petire expressed her concerns about “lack of Covid-19 measures” and cold soup at the Townhouse Hotel in the Borders town of Melrose.
She also accused them of failing to take contact information and not thoroughly cleaning tables between customers.
But when the 63-year-old said she didn’t recommend the restaurant on Facebook, she was bombarded with abuse from the hotel owner.
The shocking rant said: “F*** off you f****** moaning b****, yes you should have f***** off when we didn’t take your name and number but now you have written a Facebook moan we now have your details.”
Fi, from the Borders, said: “I was astounded when I saw their reply. Really I was gobsmacked.
“All I was saying was they aren’t doing the Covid-19 checks properly. We had a wee table at the door so I thought it was OK but they didn’t ask for our contact information. I didn’t see them spray clean tables in between customers, they just wiped them.
“The place was clean but I just thought, ‘No you really should be doing this’ that’s why I wrote the review. But the reply was just so unprofessional, I won’t be back.” The Record contacted the hotel and spoke to a man who claimed to be the owner but refused to give his name. He admitted to “blowing a fuse” and added: “We do everything to a tee in this hotel. We have masks and visors and always wipe stuff down.
“That woman’s experience is not the norm.
“She just slipped through the net but instead of saying, ‘ You haven’t taken my number’ or ‘This soup is cold’, she wrote a bad review.”