LIGHT RELIEF
Scottish Power admits OAP’s £22k bill was mistake and give him £2500 back instead
A PENSIONER is celebrating after Scottish Power scrapped the £22,000 bill they claimed he owed – and refunded him more than £2500.
Retired marine engineer Bill Glasson said he got the shock of his life when he was hit with three electricity bills for more than £22,000 each in one week earlier this month.
Despite numerous attempts to address the matter with the firm, Bill, 85, said he was “getting nowhere” and was “stressed up to his eyeballs”.
But after our sister paper the Dumfries and Galloway Standard stepped in, Scottish
Power backtracked and said Bill and wife Margaret, 81, had overpaid by more than £2000.
The firm also gave the Glassons, from Dumfries, a further goodwill sum of £500 and an apology for the “failures in the service provided”.
Thrilled Bill said: “I’m over the moon and feel like all the stress has just gone.
“My wife was carted off to hospital last Wednesday morning after we got the last bill so when I told her the good news, she said it was great and she’d be able to buy the new suite she’s wanted for a while.
“I suppose that’s where the money will be going.”
He added: “When we got the last bill for £22,600, I’d had enough but didn’t know where to turn for help.
“After years of problems with Scottish Power, it was all sorted within hours after I contacted the Standard. I can relax now and I hope other people going through the same thing don’t just accept it.”
Scottish Power said: “We’re very sorry for the significant errors with Mr and Mrs Glasson’s energy bills and the poor customer service they experienced following a change to their electricity meter in 2014. The billing issues should have been picked up and addressed much earlier.”