Delivery claim was a load of old rubbish

I RECEIVED a text message from a delivery company while on holiday last week telling me that a package was being delivered the next day and it needed to be signed for.

No problem, I thought, I can’t sign for it but they can leave it with a neighbour and the driver can get a signature.

I thought no more about it until I got home at the weekend to find a card through the letterbox telling me that they “left the parcel in the blue bin as agreed”.

Well, surprise surprise, the bin was empty!

I checked all the other bins and storage places in the garden. Nothing.

I looked at the text message again. The parcel was delivered on Tuesday. Our bins are emptied on a Wednesday and a neighbour had agreed to put the blue bin out for me on Tuesday night.

Well, he wasn’t to know it contained a parcel that had just been delivered!

So my parcel has gone to a big rubbish tip somewhere, and I’m certainly not going to go and dig it out! Instead I called the company and I have to say they were very helpful.

They’ve opened an investigation into why the package was left in the bin when I didn’t agree to that, or indeed discuss it with them.

They also suggested that I speak to the retailer that I bought the goods from and sort out something with them.

They were very helpful as well and agreed to sort out a refund for me so that I can purchase the goods again next time I am in one of their shops. I believe that the retailer now has to contact the delivery company to make a claim for the goods that were lost.

It’s all a bit complex and it would have been easier for me if the delivery company coordinated a refund with the retailer but I guess data protection and GDPR make that impossible.

All’s well that ends well but it acts as a warning to make sure you’re tracking the receipt of everything you’ve ordered online.