FURY AS RYANAIR CHEQUES BOUNCE
Flights compo blunder
RYANAIR bosses have issued a grovelling apology to furious passengers after compensation cheques bounced.
The budget airline, headed by Michael O’Leary, admitted
190 cheques of up to £224 were posted without a signature following an administrative mistake.
And a number of passengers affected by 30 cancelled flights caused by pilots striking in July were left fuming when the money failed to clear.
Some were left worse off as banks added on fees of around
£17 for the failed transactions. One said: “I have been trying to get hold of someone urgently as my bank are concerned because a compensation cheque I received has bounced.
“I think this is outrageous. The bank said the bank details provided do not exist... how is this possible with a printed cheque?”
Others claimed to spend hours on hold before being disappointed by customer services. More than one million Ryanair passengers have now had delayed or cancelled flights since April, according to its own figures.
A spokesman for Ryanair said the cheques had been re-issued to customers with a letter of explanation earlier this month.
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TUI has been slammed for plugging bargain summer holidays which can only be taken in September and October. The Advertising Standards Authority ruled it was “misleading”, and said it must not appear again.
RYANAIR lurches from one PR disaster to another. And yet nothing changes.
If anything, its customer service standards seem to slip further and further.
The firm’s latest blunder was to send more than 190 compensation cheques without a signature.
They all bounced. What a shambles. But it’s what fliers have come to expect from the greedy firm.
This year, new extortionate baggage fees have made supposedly “budget” flights uncomfortably expensive.
And thousands of passengers were affected as hundred of planes were grounded when its pilots went on strike this summer. It’s a disgrace.
If this is an airline pretending to give a damn about its passengers, it’s not doing a very good job.