Failure of social media ‘shameful’

MPs have accused social media giants of a “shameful” failure to tackle online terrorist propaganda and hate speech.

A report accused major firms of putting more effort into protecting their profits than keeping the public safe.

Ministers should consider forcing firms to pay for the cost of policing on social media and introducing a system of sanctions with multimillion-pound fines, the home affairs select committee said.

The cross-party committee, which took evidence from Google, Facebook and Twitter, acknowledged the technology giants had considered the impact that online hate, abuse and extremism can have on individuals and welcomed measures taken to tackle the problem.

But they said “nowhere near enough is being done”.

The committee said it had found “repeated examples of social media companies failing to remove illegal content when asked to do so”, including “dangerous” terrorist recruitment material, promotion of sexual abuse of children and incitement to racial hatred.

The report said: “The biggest companies have been repeatedly urged by Governments, police forces, community leaders and the public to clean up their act, and to respond quickly and proactively to identify and remove illegal content. They have repeatedly failed to do so.

“That should not be accepted any longer. Social media is too important to everyone to continue with such a lax approach to dangerous content.

“The major social media companies are big enough, rich enough and clever enough to sort this problem out — as they have proved they can do in relation to advertising or copyright.

“It is shameful they have failed to use the same ingenuity to protect public safety and abide by the law as they have to protect their own income.”

The MPs said it was “unacceptable” social media companies relied on users to report content, claiming the firms were “outsourcing” the role “at zero expense” while expecting the police to bear the costs of keeping their platforms and reputations “clean of extremism”.

They suggested a similar model to that used in football, where clubs are obliged to pay for policing around their stadiums on match days, urging ministers to consult on requiring social media firms to contribute to the cost of the Metropolitan Police counter-terrorism internet referral unit.

Home secretary Amber Rudd said she expects to see social media companies take “early and effective action”.

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Amber Rudd