National recognition for Dundee Carers Centre

DUNDEE Carers Centre has become the latest organisation in Scotland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.

WorldHost is a suite of world-class customer service training programmes that have already been used to train more than 10% of Scotland’s tourism workforce.

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.

On receiving the recognition, Stacey Clark, team manager, said: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status.

“When people see the WorldHost logo displayed in our centre, they’ll know that we have made a commitment to delivering an exceptional experience for them.”

The Seagate-based organisation is a local charity providing services and support to unpaid carers through practical and emotional support, access to breaks from caring, benefit checks and information and training.

Dundee Carers Centre’s recognition will count towards the city’s campaign to become a WorldHost Recognised Destination, awarded to areas where 25% of businesses are WorldHost Recognised.

Through the WorldHost Regional Destination Initiative — a national campaign being spearheaded by performance and talent management consultancy, People 1st — four cities, more than 70 towns and two set of islands across 12 Scottish regions will use the training to achieve WorldHost Recognised Business and Destination status by the end of 2017.

Stacey Clark.