Bogus caller alert issued to residents

SCOTTISH Water has issued a warning to residents urging them to be wary of bogus callers, following reports of men knocking on doors claiming to represent the company.

Residents i n and around Loons Road, close to where Scottish Water’s partner Caledonia Water Alliance is carrying out a £5 million mains upgrade, have received visits from people posing as workmen.

Based on descriptions of the men and the vehicle they were driving given by residents, both companies confirmed they did not work for either Scottish Water or CWA and the matter is being treated as a bogus caller incident.

Scottish Water reminded residents of its “Three Cs” rule when it comes to checking if a caller is genuine.

A spokesman said: “If you’re in any doubt at all about anyone at your door and the reason they’re there, don’t even open your door.

“Don’t allow the caller access until you’re satisfied that they’re genuine.

“Anyone who’s genuine won’t be offended if you ask them for ID.

“All Scottish Water employees — and anyone working for us — are highly visible and always carry photo ID.

“Follow our essential advice — if we knock on your door, check our photo ID and follow our Three Cs rule: Card, check, call.

“If you are in any doubt about the caller’s i dentity, call Scottish Water’s customer helpline on 0800 0778 778 to confirm if the caller is genuine.”

Residents are also advised to contact utility companies by using phone numbers found in telephone directories or the internet, rather than ID cards or letters, as these could be false.

For more information, visit scottish water.co.uk/boguscaller.