Florist angered by repeated phone failure

much more positive picture to developers.”

The Tele asked the council for further details of the repairs carried out on the building, but it did not respond to our queries.

Instead, a spokesman said: “It is important to ensure that we keep our buildings in a safe condition while they are unoccupied.

“Situated next to V&A Dundee and the refurbished railway station, with views over the River Tay, the Earl Grey Building is one of the best located speculative office developments in Scotland. It is large enough to accommodate several hundred new jobs.

“Due to its grade A status, the building will attract a significant level of high rental income for the council once occupied.”

A N A ng us f lor ist cla i ms BT is “killing” her business by repeatedly disconnecting her phone line.

Jill Fotheringham, who runs Looping Lilies in Montrose, said customers are unable to get through to make orders, with Mother’s Day – one of her busiest periods of the year – fast approaching on March 22.

She says it is the second time BT has made the error – the first being in the run-up to Valentine’s Day – and the telecoms giant has so far done little to rectify the situation.

Ms Fotheringham, who co-owns the shop with a friend, said the issues first arose when the shop moved just a short distance away.

She said: “We have had issues since we moved in January. Instead of allowing us to keep our old number that customers know, they disconnected it. They eventually fixed it but the time it took hurt us.

“We take the vast majority of our orders over the phone so it’s a disaster. It’s killing our business.

“Now it’s happened again and they can’t even explain why or at least let us know they are fixing it.

“They have rerouted the number to my mobile so I’m running around with a notepad in my pocket trying to take orders when they come in.”

“I wouldn’t like to hazard a guess at how many orders we’re missing out on. We just want it fixed. I feel we’re being fobbed off.”

A BT spokesman said: “We’re sorry for any inconvenience. We’ve arranged to reconnect all of the services at her new shop as soon as possible.”