Apology from firm collecting rubbish

THE firm behind missed rubbish and recycling collections has apologised to residents.

But Julian Tranter, managing director of Kier, said the company has “successfully completed at least 90% of our planned collections every day since the start of the contract”.

Kier has a seven-year contract to deliver Bridgend council’s new waste scheme, which started on June 5. But large numbers of residents have reported that they haven’t had the correct bags and boxes delivered by Kier.

Many others have said rubbish and recycling collections have been delayed by up to a fortnight.

In a statement, Mr Tranter said: “We are sorry for the issues some residents have experienced with their collections during the introduction of the new service. We are working hard to ensure that all refuse and recycling collections are up to date and have successfully completed at least 90% of our planned collections every day since the start of the contract.

“In the first two weeks of the contract we’ve seen a 50% increase in recycling and would like to thank residents for their participation in the new service.

“Our teams are continuing to carry out additional checks to ensure no properties have been missed and we have increased the number of agents in our call centre to keep pace with demand. We are however experiencing an exceptionally high number of calls, so there may still be a short delay in calls being answered.

“If any properties are still awaiting collection, please leave your rubbish out and we will collect it as soon as possible. If any missed collections haven’t already been reported to us, please email rec yclingandwaste@ bridgend.gov.uk.”