Regional helpline supports those isolating

WALES’ first regional helpline to support people in Bridgend county borough who are self-isolating has been launched in Cwm Taf Morgannwg (CTM).

The new seven day a week service has been set up in partnership by the CTM local authorities, County Voluntary Councils, the CTM Regional Partnership Board, CTM University Health Board and Public Health Wales.

People living in Bridgend County Borough, Merthyr Tydfil or Rhondda Cynon Taf can call the helpline with their worries and concerns if they are asked to self-isolate by NHS Wales’ Test, Trace and Protect (TTP) team.

The ‘CTM Self-Isolation helpline’ has been set up after feedback from the Test, Trace and Protect team in CTM showed people living in the region had many questions around self-isolation and the support available.

A contact number for the ‘CTM Self-Isolation helpline’ will be sent by text, letter, or given out over the phone to anybody who is contact traced or tests positive for Covid-19.

When people call the phone number, a member of the friendly helpline team will talk to them to find out what support they need.

While the helpline is a service for people who need to self-isolate due to Covid-19, there are many other support services available across Bridgend for people who need local support during the pandemic.

People are asked to contact Bridgend County Borough Council on 01656 643 643 for more information during normal working hours Monday to Friday and between 10am-4pm on weekends.

Bridgend County Borough Council leader Huw David said: “We want all those who are told to self-isolate and may be worried about how they will manage to know there is a network of support in place to help them.

“The regional helpline is there to coordinate the support with the local authority providing further information for people in need.”