Praise for care support service
CALDERDALE COUNCIL’S Support in Mind care service, which helps people living with dementia to remain in their own homes, has been rated ‘outstanding’ by the Care Quality Commission (CQC).
The CQC described Support in Mind staff as “exceptionally kind and caring” in its inspection in November 2019.
The team provides shortterm support to people in their own homes who are living with dementia or other mental health issues. The aim is to prepare residents for longer-term care from other providers.
Councillor Bob Metcalfe, Calderdale Council’s Cabinet Memport ber for Adults’ Services and Wellbeing, said: “This is a fantastic achievement. I’m thrilled that the CQC has recognised the hard work and dedication of our kind and caring staff, who always put residents first.
“I have heard heartening feedback about how the Sup
in Mind team has made life-changing impacts for local people – one person was able to go out for the first time in many years, and another resident was supported to live independently after their spouse passed away.”
During the inspection, the CQC spoke to staff and relatives of people who use the service about their experiences of the care provided
Safety was highly rate and the inspectors praised the service for supporting residents to have maximum choice and control of their lives.
An area for improvement identified in the CQC report is end of life care planning. The service would benefit from recording this in a more consistent way in residents’ care plans.
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