Hospice’s isolation helpline unveiled
IN LIGHT of the Covid-19 outbreak, Overgate Hospice has launched a telephone support line.
The new ‘Hear for You’ service is being operated by the hospice’s existing Patient and Family Support Team, nurses and volunteer retired health care professionals.
The support line will operate seven days a week from 10am to 6pm on 01422 387172.
The service will provide emotional support for: relatives or friends of patients being caredfor in any health or social care setting in relation to COVID-19, relatives or friends of patients who may be cared for at the
‘We are committed to doing all that we can to help in this difficult time’
Nightingale Ward in Harrogate, all relatives and friends of endof-life patients, bereaved relatives and friends who can only attend funerals at the crematorium or burial in restricted numbers, any health professional providing a front line service in response to COVID-19.
Jet Hardinge, Overgate Hospice Psychotherapist and Counselling Coordinator, said: “Covid-19 is having a huge impact on all our lives. ’Here for you’ offers people a confidential space to talk about that impact and emotional support when individuals need it the most.”
Anyone who requires further help will be signposted to other services ranging from practical and financial assistance through to specialist bereavement, spiritual and psychological support.
Rev Andy Thewlis, Overgate Hospice Chaplain, says, “As the pandemic continues, more and more people will be directly affected and many will experience moments of darkness and despair when everything seems out of control.
“Finding someone to share the journey with and stand alongside you in difficult circumstances, when dreams have been stolen, can be a great comfort.
“Our ‘Hear for you’ is a place to find someone who will listen, empathize and provide compassionate care.”
Tracey Wilcocks, Director of Clinical Services at Overgate Hospice said, “Our new telephone support line will offer emotional and practical support to staff working in health and social care in our area to ensure that they can continue to give the best to care to the most vulnerable people in our community. We are committed to doing all that we can to help in this difficult time.”