Fahima receives her MBE
A WOMAN from Calderdale has says she feels “truly humbled” after receiving her MBE at Windsor Castle for services to the Covid-19 response.
Fahima Khanom is hub lead for the Check Challenge Appeal at the Valuation Office Agency in Halifax and greatly improved staff engagement at a site which has historically struggled to involve staff in continuous improvement.
Fahima implemented a new standard of management meeting, resulting in her team routinely making excellent suggestions for improvement, and this culture change was incredibly positive, making work much more interesting for staff, and greatly increased morale.
Since Covid, she’s trained over 100 staff from all areas of the business, some with very little prior knowledge of the subject. This has greatly assisted with recovering the CCA position following the temporary closure of sites.
Staff have not only performed well but exceeded their performance targets thanks to her training and dedication to supporting people. The impact of her training was pivotal in being
able to recover the CCA customer services.
Fahima said: “As I approached the gates I felt excited and nervous, after all it’s not everyday you get to go into a Royal residence to receive an award.
“I had a great experience walking through Windsor Castle
and I feel truly humbled to be appointed as a member of the British Empire. It has been an amazing experience to be presented with this award. I feel proud as a British Bangladeshi Yorkshire woman making a difference within the civil service and the volunteer work which
I carry out within the community.
“My message to everyone is - If you set your eyes on a goal don’t lose sight until you have achieved it!”