Hamilton Advertiser

Jacqueline up for prize

Scotrail worker is ‘gobsmacked’ at transport associatio­n nomination

- Leona Greenan

A Blantyre woman has been nominated for a top award from her employers.

Jacqueline Taggart, Scotrail Alliance’s Customer Experience Director, is one of three nominees in the Leader section of the Passenger Award category in the prestigiou­s 2017 FTA everywoman in Transport and Logistics awards.

Now in their 10th year, these Freight Transport Associatio­n awards recognise and encourage the work of female role models in the transport industry. A total of 33 women are nominated across the range of awards from customer experience and innovation, to supply chain and retaining talent.

Jacqueline said: “I’m honoured and just a bit gobsmacked. I may be the nominee but it’s the work of my team around our network that ensures we’re doing everything we can to make customer experience as good as it can be for every one of the 96 million journeys made on our services every year.

“Of course I hope to win and, if I do, it will be a reward for everyone’s effort, not just mine.”

Jacqueline is one of only two Scottish-based nominees who are in line as potential winners across all the categories at the Uk-wide event. Her role is wide-ranging, with the majority of customer-facing teams coming under her responsibi­lity. This includes all stations in Scotland, all booking offices, gatelines, and hospitalit­y teams.

Maxine Benson MBE, co-founder of everywoman, said: “These awards continue to play a critical role in demonstrat­ing the breadth and variety of careers transport and logistics has to offer women. This year’s finalists are all great role models and ambassador­s for the industry and we wish them all continued success.”

The awards finale – a gala dinner where the winners will be announced – takes place in London on June 21.

 ??  ?? Prize gal Blantyre’s Jacqueline Taggart, Scotrail Alliance Customer Experience Director, at work in Glasgow Central Station
Prize gal Blantyre’s Jacqueline Taggart, Scotrail Alliance Customer Experience Director, at work in Glasgow Central Station

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