Upping their gameto improve
Council tenants can now view this year’s Scottish Housing Regulator Landlord Report on South Lanarkshire Council.
The report allows tenants who live in the local authority’s 24,940 homes to monitor and compare their landlord’s performance.
It also shows tenants how their landlord has performed against the Scottish Social Housing Charter in the areas that tenants told the Regulator matter most: homes and rents, quality and maintenance of homes, neighbourhoods, tenant satisfaction and value for money.
South Lanarkshire’s report fared well this year with 89 per cent of those who responded to the survey satisfied with the overall service provided by their landlord.
The report also showed the average time it took the council to complete emergency repairs was 4.2 hours, compared to the Scottish average of 4.7 hours. The average time it takes to complete non-emergency repairs is however 13.4 days, compared to the national average of just 7.1 days.
It also shows that for every 100 homes in the authority, 6.8 cases of anti-social behaviour were reported in the last year, with 85.4 per cent of such resolved within targets agreed locally, compared tot he Scottish figure of 87.2 per cent.
The landlord reports are designed to help tenants hold their landlords to account.
George Walker, the chair of the Scottish Housing Regulator, said: “Overall, Scotland’s social landlords are continuing to perform well. Our landlord reports give thousands of tenants across Scotland information about their landlord’s performance.
“Tenants have told us that our reports are a useful and simple way to find out about how their landlord is doing when it comes to the things that matter most. I hope our information helps tenants to engage with their landlords and work together to keep improving the important services they provide.”
To view the 2017 Landlord Reports visit www. scottishhousingregulator. gov.uk.