Agency puts people first

“It was very exciting coming to work for this organisation right from the very start.

“Everything is very new and the ethos of the organisation and the agency is wonderful.

“It puts people first and puts their needs first and sees benefits as a right.

“We want people to get in touch with us in the way that’s best for them, whether that’s online or by speaking to a client advisor.

“If you have any questions, me and the rest of the helpline team are happy to help.

“If there is anything we can’t answer we will do everything we can to get you to the right person to help you.”

Norma Devlin, Client Advisor, Social Security Scotland.