Barred from en­ter­ing bak­ery

Harefield Gazette - - NEWS -

A BLIND woman was left ‘hu­mil­i­ated’ after be­ing de­nied en­try into a bak­ery be­cause of her guide dog.

Diane Stephen said she was told by the shop’s man­ager to stay out­side Wenzel’s, in Ick­en­ham, be­cause ‘dogs are dirty’.

The company, which runs 29 bak­eries across north­west London, has since apol­o­gised, say­ing the man­ager acted against its pol­icy and has been ‘se­verely dealt with’.

Wenzel’s is also to do­nate £100 to a char­ity of Mrs Stephen’s choice.

Mrs Stephen, 53, of Burn­ham Av­enue, Ick­en­ham, had popped to the shop in Swake­leys Road for a sand­wich on Tues­day, Novem­ber 4.

But she was shocked to hear the man­ager say she could not en­ter be­cause she was with her two-year-old Labrador re­triever, Goldie.

Mrs Stephen said: “I just got over the step to get in and the man­ager­ess said ‘no’ and stopped me and said I couldn’t go in.

“Her rea­son was ‘dogs are dirty’. I tried to ex­plain to her it’s a guide dog, and said ‘she’s per­fectly clean’, but she wasn’t lis­ten­ing.”

A young woman came to Mrs Stephen’s aid by try­ing to rea­son with the shop man­ager while another woman looked after her.

Sarah Wenzel, gen­eral man­ager of the company, said: “This par­tic­u­lar, iso­lated case, which oc­curred in Ick­en­ham, was due to the man­ager not fol­low­ing company pol­icy. She took it upon her­self not to al­low the dog in the shop.”

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