Praise for agency’s ‘service, organisation and standards’
BROADS Property Services in Hayes is proud of its record for customer service, and the large number of testimonials it receives from satisfied clients that attest to its professionalism and dedication.
Director of Broads, Caroline Powell, was particularly struck by a recent letter from Mr and Mrs K who bought a property through the firm last month, which praised the firm’s ‘absolute great customer service, organisation and standards’.
In the letter, Mr K describes getting in touch with Broads six months previously when he and his wife started searching for a property.
“Sunil added me to the Broads database being attentive to my needs and showing amazing customer service skills. He focused on the location I was looking for, looking at the price and the type of property I described to him.
“I have been one of those awkward customers being very fussy and in terms of work timings had very awkward times for viewings.This was not at all an
CUSTOMER CARE:
Broads Property Services, based in Uxbridge Road, Hayes, has received many positive testimonials from satisfied customers. issue and he approached it in a very calm, yet assertive and caring manner. ”
The couple explained that they did not like the first few properties and their reasons why. Mr K’s letter said:
“Sunil, using his expertise and skills, started looking at houses and picking out certain ones and emailing them to me, giving me regular phone calls going through those chosen ones.”
Senior sales negotiator Sunil Mair then found a property Mr K was extremely interested in.
“I was in a rush to see this property as I really liked what I heard. It was a ridiculous time – 8pm out of his hours and he promised he would do his best and spoke to his manager to view the property. I really loved it and urgently wanted my parents and my wife to see it – and arranged it for 9am the next morning.We showed them and they absolutely loved it.”
The fact that Sunil had done his research on the property also influenced Mr K’s decision to buy it. “It was the correct location, price, spacious and exactly how he had described it. I put forward an offer and was accepted.”
Throughout the buying process, Mr K says he was kept informed and at ease. When he wanted a second survey carried out, the appointment for the surveyor was made as quickly as possible.
“Sunil made paperwork easy and eased the stress I was going through. I had many questions all the time and every time I called the Broads office, a message would be passed on and I would get a phone call at the nearest convenient time. I am so thankful to Sunil and the Broads team and really thank you for your hard work, efforts and passion for service and sales.
Mr K’s letter ended: “This is not a company that just wants your money. It is a company of loyalty and trust and I have confidence in going through you when I look for my next property. I feel from start to finish that I have been taken care of.”
Ms Powell said: “Receiving feedback like this from our clients is what we strive for and we are absolutely committed to providing exceptional service.’’