Praise for agency’s ‘ser­vice, or­gan­i­sa­tion and stan­dards’

Harefield Gazette - - PROPERTY -

BROADS Prop­erty Ser­vices in Hayes is proud of its record for cus­tomer ser­vice, and the large num­ber of tes­ti­mo­ni­als it re­ceives from sat­is­fied clients that at­test to its pro­fes­sion­al­ism and ded­i­ca­tion.

Direc­tor of Broads, Caro­line Pow­ell, was par­tic­u­larly struck by a re­cent let­ter from Mr and Mrs K who bought a prop­erty through the firm last month, which praised the firm’s ‘ab­so­lute great cus­tomer ser­vice, or­gan­i­sa­tion and stan­dards’.

In the let­ter, Mr K de­scribes get­ting in touch with Broads six months pre­vi­ously when he and his wife started search­ing for a prop­erty.

“Su­nil added me to the Broads data­base be­ing at­ten­tive to my needs and show­ing amaz­ing cus­tomer ser­vice skills. He fo­cused on the lo­ca­tion I was look­ing for, look­ing at the price and the type of prop­erty I de­scribed to him.

“I have been one of those awk­ward cus­tomers be­ing very fussy and in terms of work tim­ings had very awk­ward times for view­ings.This was not at all an


Broads Prop­erty Ser­vices, based in Uxbridge Road, Hayes, has re­ceived many pos­i­tive tes­ti­mo­ni­als from sat­is­fied cus­tomers. is­sue and he ap­proached it in a very calm, yet as­sertive and car­ing man­ner. ”

The cou­ple ex­plained that they did not like the first few prop­er­ties and their rea­sons why. Mr K’s let­ter said:

“Su­nil, us­ing his ex­per­tise and skills, started look­ing at houses and pick­ing out cer­tain ones and email­ing them to me, giv­ing me regular phone calls go­ing through those cho­sen ones.”

Se­nior sales ne­go­tia­tor Su­nil Mair then found a prop­erty Mr K was ex­tremely in­ter­ested in.

“I was in a rush to see this prop­erty as I re­ally liked what I heard. It was a ridicu­lous time – 8pm out of his hours and he promised he would do his best and spoke to his manager to view the prop­erty. I re­ally loved it and ur­gently wanted my par­ents and my wife to see it – and ar­ranged it for 9am the next morn­ing.We showed them and they ab­so­lutely loved it.”

The fact that Su­nil had done his re­search on the prop­erty also in­flu­enced Mr K’s de­ci­sion to buy it. “It was the cor­rect lo­ca­tion, price, spa­cious and ex­actly how he had de­scribed it. I put for­ward an of­fer and was ac­cepted.”

Through­out the buy­ing process, Mr K says he was kept in­formed and at ease. When he wanted a sec­ond sur­vey car­ried out, the ap­point­ment for the sur­veyor was made as quickly as pos­si­ble.

“Su­nil made pa­per­work easy and eased the stress I was go­ing through. I had many ques­tions all the time and ev­ery time I called the Broads of­fice, a mes­sage would be passed on and I would get a phone call at the near­est con­ve­nient time. I am so thank­ful to Su­nil and the Broads team and re­ally thank you for your hard work, ef­forts and pas­sion for ser­vice and sales.

Mr K’s let­ter ended: “This is not a com­pany that just wants your money. It is a com­pany of loy­alty and trust and I have con­fi­dence in go­ing through you when I look for my next prop­erty. I feel from start to fin­ish that I have been taken care of.”

Ms Pow­ell said: “Re­ceiv­ing feed­back like this from our clients is what we strive for and we are ab­so­lutely com­mit­ted to pro­vid­ing ex­cep­tional ser­vice.’’

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