Building relationships with clients that last

CENTRALISED DEPARTMENT:

Austin Residential’s large office in Ruislip’s high street services all the firm’s key areas including Ruislip, Ickenham, Uxbridge and Harrow and the surrounding suburbs

AUSTIN Residential has been providing a three-tier lettings service since 2008.The company boasts an unparalleled office on Ruislisp’s busy high street in the heart of their core service area.

Lettings manager Susi Stevens MARLA explained: “By having one centralised department covering all areas of Ruislip, Ickenham, Uxbridge and Harrow including the surrounding suburbs, we can keep our finger on the pulse with landlords, tenants and corporate clients alike.”

Describing Austin Residential’s unique approach, Susi said: “Unlike many other similar companies, our difference is a personalised service; our clients don’t deal with a different person each time they make contact so we can form a close relationship and a true understanding of each client’s needs.”

Whether landlords are choosing Austin Residential to introduce a tenant only, collect the rental or ultimately manage a property on their behalf the process starts in the same way. One of the firm’s highly experienced members of staff will have an initial consultation to not only discuss the potential rent that could be achieved, but also to tailor a bespoke marketing strategy to ensure and assure absolute peace of mind.

Austin Residential’s full ‘24-hour’ property management service is the ideal option for any landlords looking for a ‘hassle-free’ solution.

“By being the sole point of contact for all parties involved, we can not only mediate, but also aide a swift resolution to any issues,” said property manager Natasha Lowman.

The company’s ethos is based on reoccurring business: “The relationships we build with our landlords stand the test of time.With the vast majority returning to us solely after each successful let.

“Being available out of hours as well, we find any resolutions are far quicker than other companies I have worked with,” added Natasha.

The newest and youngest lettings consultant, Rebecca Crate, joined the company late last year but is already embracing the industry.

“Since working at Austin’s, I have learned a large amount in very little time, the company really care about their staff and I’m already busy revising for my first ARLA (Association of Residential Lettings Agents) exam,” she said.

With focused and enthusiastic staff based in a well-positioned office, Austin Residential assures you and your property that you are in safe hands!

Austin Residential is located at 127 High Street, Ruislip, HA4 8JN. Call 01895 613005.

FINGER ON THE PULSE:

Austin Residential’s lettings manager Susi Stevens