Care provider found to be ‘in­ad­e­quate’

Com­mis­sion in­spec­tion leaves firm fac­ing clo­sure

Harefield Gazette - - NEWS - By Will Ack­er­mann will.ack­er­mann@trin­i­tymir­ror.com

AN agency that pro­vides at-home car­ers for pa­tients in Hayes has been placed into spe­cial mea­sures. oth­ers in Houn­slow.

In a re­port pub­lished on May 20 the CQC said the com­pany was fail­ing to pro­vide care that was safe, car­ing, re­spon­sive to users’ needs or well-led.

In­spec­tors found that the com­pany had breached sev­eral reg­u­la­tions, in­clud­ing not telling the CQC about safe­guard­ing in­ci­dents.

They also said care work­ers did not fol­low the com­pany’s own pol­icy on sup­port­ing peo­ple with their medicines, and that they some­times re­ferred to ser­vice users dis­re­spect­fully their notes.

The re­port fur­ther noted that not all of the im­prove­ments de­manded by the CQC af­ter its last in­spec­tion had been made in the eight-month in­terim.

Hayes

in

and

The com­pany will be in­spected again within the next six months.

If it is found not to have made the re­quired im­prove­ments the CQC will “move to close the ser­vice”, the re­port said.

Sally War­ren, the CQC’s deputy chief in­spec­tor of adult so­cial care, said: “It is es­sen­tial that Lean On Me Com­mu­nity Care Ser­vices Ltd takes ac­tion to ad­dress the con­cerns we iden­ti­fied at this in­spec­tion.

“The provider has a re­spon­si­bil­ity to en­sure that all of its clients are safe and pro­tected from the risk of harm.

“All peo­ple us­ing ser­vices from Lean On Me Com­mu­nity Care Ser­vices Ltd have a right to re­ceive care which is of a high qual­ity, com­pas­sion­ate and safe.”

The re­port noted that the com­pany’s clients felt well cared for and were happy with the ser­vice they re­ceived, adding that the over­all ser­vice was ef­fec­tive.

Manager Chris­tian Ey­ong said he felt the CQC’s rat­ing was un­fair, but ac­cepted that there were “some short­com­ings”, adding that im­prove­ments were be­ing made.

He said: “I don’t think it’s a re­flec­tion of where we are as an agency, pro­vid­ing health and so­cial care ser­vices.”

It is es­sen­tial that Lean On Me Com­mu­nity Care Ser­vice Ltd

takes ac­tion

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