Couple’s fury over BT web cut-off
A SOUTH Ruislip couple are at their wit’s end with BT after being cut off from the internet for six weeks.
Robert MacLennon, 65, and wife Kikkan, 58, have had no wifi at their home, in Angus Drive, since a car crashed into a BT box on the corner of Long Drive and Fairway.
They reported the problem to BT Broadband on May 28 and have been ringing daily since then.
Kikkan has spoken to several supervisors at BT about her broadband and has been told on multiple occasions that the problem will be fixed within 12 hours, In desperation, she attached a notice to the BT box in the hope that it will speed the process along.
Kikkan said: “We are still paying our bill but we have been without wifi for six weeks. We have to go down to the library to use the internet or if we are lucky our kind neighbours let us use theirs.”
South Ruslip Library has experienced an increase in people using the computers for the internet since the BT box was damaged.
BT said it was ‘very sorry’ for the ongoing loss of broadband service.
A spokesman added: “Following a car collision with one of our street cabinets we did restore telephone service, however there is still an ongoing fault with the broadband.
“Engineers have been trying to restore service and our helpdesk advisors have relayed updates to the customer.
“However, fully understand how frustrating the loss of broadband must be and we will work to restore service as quickly as possible.”
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