Cou­ple’s fury over BT web cut-off

Harefield Gazette - - NEWS -

A SOUTH Ruis­lip cou­ple are at their wit’s end with BT af­ter be­ing cut off from the in­ter­net for six weeks.

Robert MacLen­non, 65, and wife Kikkan, 58, have had no wifi at their home, in An­gus Drive, since a car crashed into a BT box on the cor­ner of Long Drive and Fair­way.

They re­ported the prob­lem to BT Broad­band on May 28 and have been ring­ing daily since then.

Kikkan has spo­ken to sev­eral su­per­vi­sors at BT about her broad­band and has been told on mul­ti­ple oc­ca­sions that the prob­lem will be fixed within 12 hours, In des­per­a­tion, she at­tached a no­tice to the BT box in the hope that it will speed the process along.

Kikkan said: “We are still pay­ing our bill but we have been with­out wifi for six weeks. We have to go down to the li­brary to use the in­ter­net or if we are lucky our kind neigh­bours let us use theirs.”

South Rus­lip Li­brary has ex­pe­ri­enced an in­crease in peo­ple us­ing the com­put­ers for the in­ter­net since the BT box was dam­aged.

BT said it was ‘very sorry’ for the on­go­ing loss of broad­band ser­vice.

A spokesman added: “Fol­low­ing a car col­li­sion with one of our street cab­i­nets we did re­store tele­phone ser­vice, how­ever there is still an on­go­ing fault with the broad­band.

“Engi­neers have been try­ing to re­store ser­vice and our helpdesk ad­vi­sors have re­layed up­dates to the cus­tomer.

“How­ever, fully un­der­stand how frus­trat­ing the loss of broad­band must be and we will work to re­store ser­vice as quickly as pos­si­ble.”

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n CUT OFF: The box, which a car crashed into, in South Ruis­lip

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