‘In­ad­e­quate’

Am­bu­lance ser­vice re­view

Harefield Gazette - - NEWS - By Nathan Spen­de­low

IN­SPEC­TORS have placed Lon­don Am­bu­lance Ser­vice (LAS) into spe­cial mea­sures af­ter rat­ing it ‘in­ad­e­quate’.

Eng­land’s Chief In­spec­tor of Hos­pi­tals, Pro­fes­sor Sir Mike Richards, said on Fri­day (Novem­ber 27) that the NHS Trust which runs the ser­vice was be­ing placed into the hands of the Care Qual­ity Com­mis­sion (CQC).

It comes af­ter an in­spec­tion found there had been a “sig­nif­i­cant” de­cline in the num­ber of ur­gent calls at­tended in the tar­get eight min­utes since May 2014.

Some black and mi­nor­ity eth­nic staff also told the CQC that at times they felt “hu­mil­i­ated” and “ig­nored” by man­agers, with some claim­ing they were over­looked for pro­mo­tion.

Pro­fes­sor Richards said: “I be­lieve that this is the step nec­es­sary to en­sure that this vi­tal ser­vice – which pro­vides emer­gency med­i­cal ser­vices to 8.6 mil­lion Lon­don­ers – gets the sup­port it needs to im­prove.”

On the pos­i­tive side it was found that LAS de­liv­ered car­ing ser­vices how­ever, with staff noted as be­ing “over­whelm­ingly ded­i­cated”.

Chief ex­ec­u­tive for LAS, Dr Fionna Moore MBE, said: “I am, along with my lead­er­ship team, com­pletely fo­cussed on ad­dress­ing the chal­lenges high­lighted in this re­port.

“We ac­cept that we need to im­prove the way we mea­sure and mon­i­tor some im­por­tant stan­dards and pro­cesses but we would like to re­as­sure Lon­don­ers that we al­ways pri­ori­tise our re­sponse to our most crit­i­cally ill and in­jured pa­tients and, in the event of a ma­jor in­ci­dent, we are ready to re­spond and CQC recog­nise this.”

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