Uber driv­ers will have des­ig­nated pick ups

Harefield Gazette - - NEWS -

UBER driv­ers wait­ing to pick up Heathrow pas­sen­gers will be given a des­ig­nated area inside the air­port af­ter it iden­ti­fied there were is­sues for nearby res­i­dents.

From next month, pri­vate hire ve­hi­cles will be a part of the new trial op­er­a­tion to pre­vent re­ports of anti-so­cial be­hav­iour.

Ac­cord­ing to Heathrow, driv­ers were park­ing in lo­cal roads, in­clud­ing res­i­dents’ drive­ways, whilst wait­ing to be booked.

Chris Joyce, head of sur­face ac­cess at Heathrow, said: “Heathrow is the UK’s big­gest air­port and a ma­jor trans­port hub re­quir­ing the valu­able ser­vices li­cenced taxis and pri­vate hire ve­hi­cles (PHVs) of­fer our pas­sen­gers.

“How­ever, we also have re­spon­si­bil­i­ties to our neigh­bours and find the re­ports of anti-so­cial be­hav­iour by PHV driv­ers un­ac­cept­able.”

He added: “We are com­mit­ted to be­ing a bet­ter neigh­bour, and since be­ing alerted by lo­cal res­i­dents, we have worked col­lab­o­ra­tively with lo­cal au­thor­i­ties, res­i­dents, reg­u­la­tors, the Lon­don As­sem­bly and the pri­vate hire in­dus­try to ad­dress this is­sue.”

Vil­lagers in Har­mondsworth and res­i­dents of Stan­well in Sur­rey said there have been “punch ups when res­i­dents ask the Uber driv­ers to leave” .

An Uber spokesman said: “We take any re­ports of an­ti­so­cial be­hav­iour very se­ri­ously, and what has been al­leged is clearly un­ac­cept­able.

“Whilst this is­sue is not con­fined to Uber, we would urge res­i­dents to re­port such be­hav­iour so we can take the ap­pro­pri­ate ac­tion.”

The news comes as Heathrow CEO John Hol­land-Kaye an­nounced a se­ries of changes, in­clud­ing a ban on night flights, to “go above and be­yond what the Air­ports Com­mis­sion have rec­om­mended” and se­cure a third run­way de­ci­sion from Prime Min­is­ter David Cameron.

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