Do you have what it takes to suc­ceed in estate agency?

Harefield Gazette - - UXBRIDGE PROPERTY -

ACHANCE meet­ing six years ago has led to a suc­cess­ful change of ca­reer for estate agent di­rec­tor Stephen Ryan. Stephen was man­ager of a bed store when he walked in to Gibbs Gille­spie’s Uxbridge and spot­ted a fa­mil­iar face be­hind a desk.

He had gone in look­ing to sell his prop­erty but af­ter a chat with his friend he be­gan buy­ing into the idea that a ca­reer sell­ing houses could be ideal for him.

He has since gone on to be­come one of the award win­ning estate agent’s most suc­cess­ful branch di­rec­tors, con­sis­tently hit­ting sales tar­gets with 2015 be­ing a record year for his of­fice.

Stephen, a father of two, said: “Since leav­ing school I’d al­ways worked in tra­di­tional re­tail and had spent sev­eral years work­ing for car­pet, fur­ni­ture and bed stores.

“There was just some­thing about estate agency that ap­pealed to me and

RECORD SALES:

Stephen Ryan is one of Gibbs Gille­spie’s most suc­cess­ful branch di­rec­tors. made me want to give it a go. As soon as I started I thought to my­self this is the ca­reer for me.

“I love that ev­ery day brings new chal­lenges and a chance to meet and help peo­ple. Be­ing out and about a lot of the time is some­thing that wasn’t an op­tion work­ing from a shop.”

Stephen feels that his pre­vi­ous ex­pe­ri­ence has helped him be­come suc­cess­ful.

He added: “My back­ground in re­tail sales has served me re­ally well.We were taught that you had one mouth and two ears for a rea­son and that it was vi­tal that you lis­tened to the cus­tomer more than you talked.

“By lis­ten­ing you can find out what the cus­tomer re­ally wants and then you can go about help­ing them. It’s the same ap­proach I adopt to my work now.”

Stephen is now in charge of a team of 11 and he shares his phi­los­o­phy on cus­tomer ser­vice with them.

“It’s re­ally im­por­tant that you are proac­tive in this busi­ness.

“You can’t wait for the phone to ring and that’s why I al­ways make a point of tak­ing as many notes as pos­si­ble af­ter an ini­tial meet­ing with a po­ten­tial cus­tomer.

“I en­cour­age all my team to do this be­cause then you can fol­low up in the fu­ture and keep in touch to see if the prospective client needs any help with some­thing.

“Estate agency for me is a busi­ness built on lis­ten­ing, work­ing hard and es­tab­lish­ing good long-term re­la­tion­ships with peo­ple.”

Stephen works at Gibbs Gille­spie’s Ruis­lip Manor Of­fice in Vic­to­ria Road, Ruis­lip, Mid­dle­sex.

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