Net­work rail sends thou­sands off­line

Ca­bles used by internet providers dam­aged

Harefield Gazette - - NEWS - By Alexan­der Ballinger alexan­der.ballinger@trin­i­tymir­ror.com

INTERNET users in Uxbridge have seen their con­nec­tion re­stored six days after Net­work Rail work brought down broad­band ser­vices to parts of the area.

How­ever, as the Uxbridge Gazette went to press, re­ports on­line sug­gest the con­nec­tion is still down in West Dray­ton and Yiewsley and res­i­dents have been told there is ‘no timescale’ for when it will be fixed. In the early hours of Wed­nes­day Oc­to­ber 19 Net­work Rail work dam­aged ca­bles used by a num­ber internet providers, leav­ing many Uxbridge and West Dray­ton res­i­dents with­out con­nec­tion over the week­end.

The BT on­line fault tracker said: “Open­reach con­tinue to work to­wards restor­ing ser­vice with spe­cial­ist en­gi­neers fo­cus­ing on re­pair­ing and con­nect­ing dam­aged ca­bles.

“No es­ti­mated re­pair time is given although Open­reach have ad­vised this is likely to take a num­ber of days for ev­ery­thing to be fully back in ser­vice.”

A spokesper­son for Net­work Rail said: “We are sorry that we have caused peo­ple prob­lems with their phone and Internet con­nec­tions. While work was tak­ing place in the early hours of Wed­nes­day morn­ing we dam­aged ca­bles which are used by a num­ber of dif­fer­ent com­mu­ni­ca­tions providers.

“The ca­bles were not high­lighted in the thor­ough sur­veys we car­ried out prior to the work.

“We are work­ing to help BT’s Open­reach di­vi­sion get con­nec­tions back up and run­ning as soon as pos­si­ble.”

A spokesper­son for Open­reach said: “Our en­gi­neers have been work­ing round the clock and through­out the week­end to get full ser­vice re­stored.

“How­ever, due to the prox­im­ity of our ca­bles and ducts to the rail­way line, re­pair work has been more com­plex than usual.

“We’ve started to get some homes and busi­ness in the area back on­line and will con­tinue to work non-stop to com­plete the rest of the work over the com­ing days.”

The spokesper­son added: “We un­der­stand this loss of tele­phone and broad­band ser­vice is ex­tremely frus­trat­ing for lo­cal res­i­dents and would like to thank them for their pa­tience.

“We’re work­ing with the coun­cil and Net­work Rail to get things back up and run­ning as soon as pos­si­ble.”

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