Lawyers short­listed for top in­dus­try prize

Hinckley Times - - NEWS -

A HINCK­LEY so­lic­i­tors’ has been recog­nised for its out­stand­ing cus­tomer ser­vice by the big­gest award scheme in the UK res­i­den­tial prop­erty in­dus­try.

Thomas Flavell & Sons has been short­listed for a pres­tige award in the ESTAS Group Con­veyancer Awards.

The awards high­light good cus­tomer ser­vice dur­ing home moves, with the re­sults based purely on cus­tomer feed­back.

The win­ners will be an­nounced at a special cer­e­mony in the pres­ti­gious Grosvenor House Ho­tel in May­fair, Lon­don, on Fri­day Oc­to­ber 20.

The cer­e­mony will be pre­sented by TV prop­erty ex­pert and ESTAS brand am­bas­sador Phil Spencer.

Spencer, who has hosted the ESTAS since they were cre­ated back in 2003, said: “We live in a world where cus­tomer re­views are be­com­ing in­creas­ingly im­por­tant in the con­sumer de­ci­sion­mak­ing process, so the ESTAS pro­vides a kite mark for ex­cel­lent ser­vice for any prop­erty pro­fes­sional in­volved in the house­mov­ing process.

“Any firm that en­ters has al­ready sent a clear mes­sage that they are pas­sion­ate about cus- tomer ser­vice so to make it on to the short­list is a huge achieve­ment in it­self.”

Chris Strat­ford, con­veyanc­ing di­rec­tor at the Church Walk firm, added: “We’re ab­so­lutely de­lighted to have made it on to this year’s short­list.

“We are pas­sion­ate about the level of ser­vice we de­liver to our clients and this proves we are de­liv­er­ing what we prom­ise.”

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.