Society recognised for staff development
FOCUSING on staff training has helped Hinckley and Rugby Building Society scoop a prestigious business award.
The firm took the commitment to people development prize at the East Midlands Chamber Leicestershire Business Awards.
Training is seen as a unifying positive force through Hinckley and Rugby, enabling employees to provide the outstanding service which attracts and retains loyal customers.
From their first day staff are trained to be customerfocused and, in branches, they are encouraged to get to know many of their customers by name.
Both the mortgage and savings team, based at the society’s head office in Hinckley, are trained to have first-class telephone skills.
And with the department growing over the last few years, any mortgage applicant now has a specified case handler from start to finish.
Sam Roberts, assistant training and service quality manager, who had presented the society’s entry and answered questions during the judging process, said: “We have long recognised that ‘growing our own’ provides the personnel needed as the society expands and evolves. We will always need senior and experienced staff to step up to bigger roles and responsibilities.
“That is why we consistently put the groundwork into equipping staff at all levels and in all teams with the tools they will need to step up. It’s wonderful that we have won this award, which is a tangible stamp of approval from the Chamber of Commerce and its judges.”